Mr. Edwin Mac Temba, widely known as #Daktari wa Magari or “The Vehicle Doctor,” shares his journey in the automotive service industry, spanning over a decade. With a background in Marketing and a BSc in Human Resources Management, his passion for cars led him to establish Mac Auto Express Garage in Dar es Salaam.
Mac Garage’s Unique Vision
Amidst the growing demand for automotive vehicles in Tanzania, Mac Temba saw an untapped potential in the market. Unlike many locals, he envisioned a garage with high standards capable of catering to clients across different social classes. His goal was to provide top-notch services and showcase that local businesses could compete with international standards in the automotive industry.
Automotive Services
Mac Garage stands out as a full-service automotive facility, offering various services, including painting, panel beating, bodywork, air conditioning, oil changes, and auto diagnostics. Operating 24/7, the garage provides both in-house and mobile services, emphasizing accessibility and customer convenience.
Uniqueness in Service Delivery
What sets Mac Garage apart is its commitment to customer service. With 24-hour customer support, clients receive more than they expect. The garage prioritizes security, employing modern facilities around the clock to ensure the safety of clients’ vehicles.
Embracing Technology in the Modern Era
In response to the evolving automotive landscape, Mac Auto Express Garage employs the latest technological solutions for diagnosing and fixing modern cars. The garage is on the verge of launching a mobile app for Android and iOS platforms, streamlining the process of reporting accidents and booking services for clients.
The Pitfalls of Informal Mechanics
Mac Temba highlights the dangers of relying on informal mechanics, emphasizing their lack of proper diagnostic tools. Informal mechanics may resort to guesswork, potentially exacerbating issues and compromising the vehicle’s condition.
Affordable Options for All Classes
Mac Garage prides itself on serving both high and low-income classes. Their pricing structure is designed to be friendly to Tanzania’s middle class, making quality automotive services accessible to a broad spectrum of clients.
Navigating Insurance Processes
The garage actively assists clients in navigating insurance processes after accidents. Collaborating with various insurance companies, Mac Garage offers advice and support on filing claims. Additionally, they provide extra services like breakdown/towing during accidents.
Overcoming the Challenges of the Pandemic
Acknowledging the impact of the COVID-19 pandemic, Mac Garage implemented innovative solutions to survive the crisis. Introducing a pick-up service and mobile services ensured continued business while adhering to health and safety guidelines.
A Call for Government Support
In closing, Mac Temba calls for government intervention in the form of an automotive industry business blueprint. Such a blueprint, he believes, will facilitate the smooth growth of local businesses and alleviate the burden of excessive fees that hinder the industry’s progress.
Original Article: https://theexchange.africa/business/tanzania-automotive-sector-attracting-investment/#google_vignette
